Privacy Policy
Effective Date: August 18, 2025
Stone Grill Restaurant (“Stone Grill”, “we”, “our”, “us”) respects your privacy. This policy explains how we collect, use, share, and protect personal information when you use our website, online ordering, and connected messaging experiences (including Facebook Messenger).
1) Who we are
Stone Grill Restaurant, Poblacion, Bato, Leyte, Philippines. Phone: +63 53 568 0539 • Email: stonegrill2014@gmail.com
2) Scope
This policy covers our website stonegrillresto.net, our online order page, and our Meta app (MOB Profie) used for Facebook/Messenger integrations.
3) Information we collect
- Identity & Contact: name, email, phone, address.
- Order/Reservation Details: items, date/time, party size, special requests.
- Technical: IP address, device/browser data, pages viewed.
- Payment: basic details you provide for proof of payment (we do not store full card/account data on our servers).
Meta Platform Data (Messenger/Login)
If you interact via Facebook Login, Pages, or Messenger, we may receive information permitted by you and by our approved permissions (e.g., page-scoped ID, message content you send to us). We use this data solely to provide requested features such as responding to inquiries, confirming orders/reservations, or support. We do not sell Meta Platform Data and we use it only as described here and consistent with Meta’s terms.
4) How we use information
- Confirm and process orders/reservations; provide customer support.
- Send updates related to your order/reservation or service changes.
- Improve our website and offerings; prevent fraud and misuse.
- Comply with legal and regulatory obligations.
5) Cookies & analytics
We use cookies and analytics tools (e.g., Meta Pixel, Google Analytics) to measure usage and improve performance. You can control cookies in your browser settings; some features may rely on cookies to function.
6) Data sharing
We do not sell personal data. We share limited data with service providers that help us operate, under confidentiality and security obligations.
7) Service Providers (Data Processors)
- Web Hosting: GitHub Pages (hosts our website).
- Messaging & Notifications: Telegram (receipt notifications), ManyChat (Messenger automation).
- Analytics: Google Analytics (usage statistics).
- Payment/Proof of Payment: GCash (via your QR/app; we don’t store your account numbers).
- Meta Platforms: Facebook, Messenger, Instagram (for login and messaging features).
8) International transfers
Your data may be processed outside the Philippines by our service providers. We take steps to ensure appropriate protections are in place.
9) Retention
Order/reservation records are kept only as long as needed for operations, accounting, or legal requirements. Routine customer messages are retained for up to 24 months unless you request earlier deletion or a longer period is required by law.
10) Your rights
You can request access, correction, or deletion of your data at any time by emailing stonegrill2014@gmail.com. You can also remove our app’s access in your Facebook settings; we will honor any deletion request we receive from Meta.
11) Security
We use reasonable technical and organizational safeguards. However, no method of transmission or storage is 100% secure.
12) Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect their data.
13) How to request deletion
See our Meta User Data Deletion page for step-by-step instructions, or email us directly.
14) Changes to this policy
We may update this policy from time to time. We will post the latest version here with an updated effective date.
15) Contact
Stone Grill Restaurant • Poblacion, Bato, Leyte, Philippines • +63 53 568 0539 • stonegrill2014@gmail.com